OSPFEIGRP

FHRPMGCP

Cisco ASA Firewalls

CERTIFICATIONS (Currently Studying For Exams)

Professional Experience

Gallaudet University, Washington, DC6/2014-11/2014

Gallaudet University is the best educational institution in the world for deaf, mute, and hard of hearing individuals.  In the year of 2014, Gallaudet transitioned its telephone system from legacy telephony to VoIP.  I served as a Telecommunications VoIP Engineer in this process of VoIP deployment.

TELECOMMUNICATIONS VoIP ENGINEER in the Network Operations and Information Security Group

§ Key member of the team responsible for the successful deployment of VoIP services to replace traditional legacy telephony infrastructure at Gallaudet University.

§ Initiated planning and assessment of initial infrastructure, and successfully executed the option of utilizing a PRI handoff as opposed to SIP trunking to facilitate transition to VoIP.

§ Assisted in installation and configuration of Cisco 7600 Routers, Cisco 3750 Switches, and Juniper EX 4300-32F Switches.

§ Configured port mirroring on Cisco Catalyst Switches.

§ Configured VLAN subinterfaces on Cisco ASA 5500 Firewall.

§ Regularly utilized Cisco UCCE (Unified Contact Center Express/Enterprise).

§ Programmed, configured, and installed Cisco 7936 Polycom Devices, Cisco 7961 IP phones, Cisco VG (Voice Gateway) 224s, Cisco ATA (Analog Telephone Adapter) 186s, and Cisco Aironet 1130 Wireless Access Points. 

§ Employed SCCP (Skinny Client Control Protocol) specifically in the Cisco Unified Communications Solutions Administration system to ensure successful registration and communication with Cisco VG224 and VG248.

§ Utilized Cisco Unified Communications Solutions Administration system to program and configure devices, establish Route Partitions, Calling Search Space, and MLPP Alternate Party/Line Settings.

§ Used Cisco Unified Communications Solutions Administration to establish pre-defined Hunt Groups, specifically defining Parameters with respect to The Line Group Name, RNA Reversion Timeout, and the Distribution Algorithm.  Also assess the Reverse Order of Selected DN/Route Partitions for available Line Groups.

Bynes Technology, LLC, Leesburg, VA1/2013-1/2014

Bynes Technology is an organization which provides cost effective consultation for VoIP readiness and/or installation/deployment of VoIP networks to its customers.  The organization also assisted in the provisioning of customer leased Point to Point loops from LECs, and the installation of customer premise equipment, in terms of LEC turn ups and move and change orders.

TELECOMMUNICATIONS ENGINEER

§ Monitored, performed troubleshooting and repair of Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.

§ Assessed the readiness of LAN networks for VoIP deployment, and continue to monitor for latency, jitter and any other factors which would delay or impede VoIP transmission.

§ Ensured full connectivity to infrastructure and/or customer devices (NIDs, Switches (ALU 7450 and Cisco 7609 Router).

§ Contributed toward the validation of network configurations, solutions and high-level design frameworks derived from defined Network Architectures that were present in a multi-vendor network platform environment.

§ Communicated regularly with internal team members as well as external teams regarding Operations, Integration, and Product.

§ Utilized LIMS (Logical Inventory Management System) as a data resource for information regarding a Multi Tenant Unit switch, and equipment inventory on the CLL, device type, relay rack, VLAN and circuit information.

§ Constantly reviewed IP documentation, which included Site CLLI, local information contact, Cisco or Adtran software revision, configuration information, and IXC specific information, with team members to support test and acceptance.

§ Used Trunks Integrated Record Keeping System (TIRKS) databasing required for the IXC switch (Cisco or Adtran).

Time Warner Cable, Herndon, VA3/2011-12/2012

Time Warner Cable provides cable, high speed internet, and VOIP telephony to its customers.  As of October 2010, Time Warner Cable became a CLEC (Competitive Local Exchange Carrier) via the GIA (Go It Alone) Migration Project.  This project encompasses the migration of telephone numbers formerly owned by Sprint to the Time Warner Cable CLEC Network.

SENIOR OPERATIONS ANALYST, Team Lead, CLEC Operations Group

The CLEC Operations Group functions as the chief resolution mechanism to ensure the facilitation of all CLEC respective functionalities.  As the Senior Provisioning Analyst of this group I was responsible for escalating, negotiating and resolving all business issues that could not be resolved by the Time Warner Cable work centers and provisioning groups. Also acted as a support mechanism for external vendors, partners and service providers for finding the appropriate Time Warner Cable organization to assist with their customer issues.  Operated as the primary, and in most cases, sole liaison with service providers for Active Directory, E-911 Directory, PIC, CNAM & LIDB, SS7, SOA Concurrence, and all issues with respect to LNP in the CLEC realm.

§ Was the chief point of contact for the creation and activation of new user accounts in Time Warner Cable intra-service database created solely for the GIA project.

§ Regularly managed and recorded incidents through processing a heavy workload of trouble tickets assigned via the Remedy ticketing system, and would consistently report status updates to users, customers, field technicians and upper level management.

§ As a daily function of the Senior Provisioning Analyst position executed password resets and when necessary, User Profile/Account deactivation within the Time Warner Cable intra-service database created solely for the GIA project.

§ Verified CNAM, LIDB & CLASS point codes for every subscription ported within the NPAC database for all Time Warner Cable territories in the post migration phase of the GIA project.

§ Executed Directory Listing audits, reports, and ultimately analysis predicated upon phone number attributes of CNAM, LIDB & CLASS point codes and ensured verification within the PSTN.

§ Interfaced directly with CLEC’s and other service providers from an order’s creation, to its FOC (Firm Order Commitment) and ultimately the establishment of the point of demarcation from a macro, as well as micro perspective.

§ Actively participated in monthly reviews for capacity planning and performance monitoring of servers and applications to ensure preservation of disk space and flawless execution of CLEC Operations’ system’s functionalities.

§ Leveraged technical expertise preparing adhoc reports for upper management, encompassing subscription data, LNP time stamp, SPID information, LRN specifics, subscription version IDs, and activation time stamp information per specified service provider requests.

§ Performed encryption key exchanges as required by other Service providers utilizing Unix commands. 

NeuStar, Sterling, VA9/2006-3/2010

NeuStar provides technology and directory services to its communications service providers, carrier and non-carrier, and commercial business customers.

TELECOMMUNICATIONS ENGINEER/NPAC ANALYST, Number Portability Administration Center (LNP)

Acted on behalf of the old and new service providers executing most facets of the LNP process regarding the porting of subscriptions. Mastered a full understanding of the aforementioned order flow process and its interaction with provisioning, circuit design & layout, billing, and their associated aspects of order flow management.  Coordinated post sale customer order and installation of complex orders, ensuring an accurate and well executed turn up of services. Regularly assessed LSR error codes from a macro perspective and successfully circumvented any future errors which could impede successful order completion. Interfaced frequently with system administrators and application engineers to maintain AIX/Solaris servers. Assessed the entire NeuStar network for outages, excessive backlogs, and latency issues via working in the NOC (Network Operating Center) and interfacing with the Applications group to facilitate resolutions.  

§ Chiefly responsible for the creation and activation of new user accounts in the NPAC (Number Portability Administration Center) and the NOC's synchronous database.

§ Regularly utilized essential knowledge of end to end order flow process to facilitate successful subscription porting.

§ Actively utilized the Remedy ticketing system to manage and record incidents while processing trouble tickets assigned on a daily basis, and would consistently update the status of these tickets to ensure all associated parties were cognizant of any issues.

§ Consistently operated as the lead in group assignments and was primarily responsible for any changes in those assignments which took place.

§ Frequently applied knowledge of DSL, SONET, Ethernet, and DWDM to the troubleshooting of any adverse issues impeding successful subscription porting.

§ As a daily function of the NPAC Data/NOC Analyst position executed password resets and when necessary, User Profile/Account deactivation within the NPAC and the NOC's synchronous database.

§ Monitored NeuStar’s network for bit errors and circuit issues working with LECs and IXCs including DS-1, DS-3, 10G and Optical Level circuits OC3-OC192.

§ Recognized as an expert troubleshooter, liaising between DBAs/Red Hat Linux engineers and service providers to resolve any SS-7 issue that may impede LNP functionality.

§ Regularly employed experience with routing protocols (OSPF, BGP, MPLS) to ensure successful call routing and termination prior to the culmination of large porting requests consisting of 10,000 subscriptions or more.

§ Functioned as a lead User Support Analyst in the NPAC’s SPID (Service Provider ID) Migration process which was inclusive of Rate Center Migration, origination of new NPA/NXX’s and their promulgation to the industry, the updating of LATA tables, and the systemic interfacing with NANPA (North American Numbering Plan Administration) from the migration’s inception, to its successful culmination.

§ Assisted in the co-location of facilities for Covad Communications and Primus Telecommunications in Ashburn, VA, respective to reducing traffic backhaul costs, alleviating latency issues, and increasing bandwidth capacity.

Covad Communications, Reston, VA9/2003-8/2006

A leading provider of broadband voice and data communications for small- and medium-sized businesses.

PROVISIONING MANAGER

Onboarded as Project Administrator and tasked with ordering telephone number blocks from vendors to provision VOIP service to help customers build Dashboards. 

§ Operated as the chief point of contact when interfacing with vendors for the ordering of SIP trunks for client-side PBX’s.

§ Surpassed customer expectations for all administrative tasks relative to the installation of orders, such as LNP, DID, toll-free, directory listing, and E911.

§ Regularly verified MAC addresses, IP addresses and associated subnet mask information for the provisioning of gateways for new customers, and created weekly reports delineating this information.

§ Teamed up with facility engineers and carrier testing groups to drive T-1 orders to a successful completion.

§ Translated customer sales orders into internal service requests, entered orders to disconnect service per customer request, and interfaced with LECs (Local Exchange Carriers) to ensure service order completion. 

EDUCATION

BS Candidate—Business Management

MOREHOUSE COLLEGE, Atlanta, GA